Couteaux Corses® privacy policy

DATA CONTROLLER

The person responsible for the processing of personal data collected on the website www.couteaux-corses.fr is:
Patrick Tozzi – Individual contractor
Couteaux Corses®
3 Old College
20250 Corte – Corsica – France
SIRET: 423 221 803 00012
Email: couteaux.corses@gmail.com
Telephone: + 33 ( 0 ) 7 71 86 30 59
Couteaux Corses® attaches particular importance to the protection of the personal data of its customers and visitors.
Data processing is carried out in accordance with the General Data Protection Regulation – Regulation (EU) 2016 / 679 – as well as the amended Data Protection Act.

PERSONAL DATA COLLECTED

Depending on the use of the site, Couteaux Corses® may be required to collect the following data:
First and Last Name;
postal address;
billing address;
delivery address;
email address;
telephone number;
order and purchase information;
history of exchanges with customer service;
information necessary for the management of warranties and after-sales service;
technical data related to navigation on the site when they are necessary for its operation or collected in accordance with the rules applicable to cookies and tracers;
where applicable, information to verify the majority of the buyer.
Couteaux Corses® collects only the data necessary for the purposes for which they are processed.

PURPOSES OF PROCESSING

Personal data can be used to:
process commands;
manage payments;
prepare and organize shipments;
drawing up invoices and accounting documents;
communicating with the customer about the order;
managing requests for information;
providing after-sales service;
managing legal and commercial guarantees;
monitoring of marketed parts;
processing requests for withdrawal and returns;
prevent fraud and secure the site;
comply with legal, fiscal and accounting obligations;
manage, where applicable, registration for an information letter or the sending of commercial communications;
manage cookies and other tracers in accordance with user-specified choices.

LEGAL BASES FOR PROCESSING

The management of orders, payments, delivery, after-sales service and guarantees shall be based on the performance of the contract concluded with the customer or on pre-contractual measures taken at the customer's request.
The retention of invoices, accounting documents and other information imposed by regulation is based on the fulfilment of the legal obligations of Couteaux Corses®.
The security of the site, the prevention of fraud and the defence of the rights of Couteaux Corses® can be based on its legitimate interest, while respecting the rights and freedoms of the persons concerned.
Commercial communications requiring consent are sent only when such consent has been obtained.
Cookies and non-essential tracers are used only after collecting consent when it is legally required.

DATA REQUIRED FOR ORDERS

Some information is necessary to process an order.
The absence of this information can prevent Couteaux Corses® from registering the order, making the delivery or providing the requested service.
Optional information is reported as such when collected..

AGE VERIFICATION

The sale of knives on Couteaux-Corses.fr is reserved for adults.
Where necessary, Couteaux Corses® may request information or evidence to verify the majority of the buyer.
A possible proof of identity requested only for this verification is not intended to be kept beyond the time required for this operation, unless there is a specific legal obligation.
Where possible, only the information attesting that the verification has been carried out is retained.

PAYMENT DATA

Electronic payments are made through the payment providers offered at the time of the order.
The complete banking data necessary to execute the payment are processed by these secure providers according to their own data protection conditions.
Couteaux Corses® is not intended to retain complete credit card data when payment is processed directly by a payment provider.

DATA RECIPIENTS

Personal data shall be accessible only to persons and providers who need to know about it in order to ensure the purposes described in this policy.
Depending on the need, some data may include:
payment providers;
carriers and delivery services;
the host of the site;
technical providers necessary for the operation and safety of the site;
professionals responsible for accounting or compliance with administrative obligations;
administrative, judicial or fiscal authorities where a legal provision requires it.
The site www.couteaux-corses.fr is hosted by o 2 switch, in Clermont-Ferrand, France.

RETENTION PERIOD

Personal data are kept only for the period necessary for the purpose for which they were collected, and then, where necessary, archived for the periods imposed by the regulations or allowing the exercise and defence of rights in court.
The data necessary for the management of an order and for the commercial relationship are kept for the duration necessary for the execution of the sale, the after-sales service and the applicable guarantees.
Invoices and accounting documents are retained for ten years in accordance with applicable accounting obligations.
Data used for commercial prospecting purposes concerning a customer may be retained during the commercial relationship and for a maximum of three years from the end of that relationship or the last relevant contact.
Data from a prospect that has not been purchased may be retained for a period of up to three years from the date of collection or last contact from the prospect.
Requests addressed to customer service are retained for the duration necessary for their processing and, where warranted, for the duration necessary for the management of any dispute or for the follow-up of the commercial relationship.
Guarantee data may be retained for the entire period necessary to fulfil the guarantees applicable to the relevant part.
Upon expiry of these periods, the data shall be deleted, anonymized or archived when their retention remains required by a legal obligation.

COOKIES AND OTHER TRACKERS

The website may use cookies or similar technologies necessary for its operation.
Some tracers may be necessary for the management of the basket, the storage of user choices, the security of the site or the operation of the control process.
Cookies strictly necessary for the operation of the site can be used without consent when they meet the requirements of the regulations.
Cookies and non-essential tracers, including those intended for certain audience measures, external services or advertising purposes, are only used after collection of consent when required.
The user must be able to accept or refuse tracers subject to consent with the same ease and change his/her choices at a later stage.
Consent or refusal choices may be kept for a period of time so as not to unnecessarily solicit the user at each visit.
Detailed information about the cookies actually used and their durations of operation is available in the website's cookie management module when enabled.

HOSTING AND SECURITY

The www.couteaux-corses.fr site is hosted by:
o 2 switch
Chemin des Pardials
63000 Clermont-Ferrand – France
Couteaux Corses® takes appropriate technical and organisational measures to protect personal data from unauthorized destruction, loss, alteration, disclosure or access.
Access to data is limited to persons and providers who need to know about it for the performance of their duties.

DATA TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA

Some technical providers used by the site may, depending on their organisation and the services activated, process certain data from a country outside the European Economic Area.
Where such transfers exist, Couteaux Corses® shall ensure that they are based on a mechanism recognised by the applicable legislation, including an adequacy decision or appropriate guarantees such as the standard contractual terms provided by the European Commission.

INDIVIDUAL RIGHTS

In accordance with the applicable rules, any data subject may, depending on the nature and legal basis of the processing, exercise the following rights:
right of access to his personal data;
right to rectification of inaccurate or incomplete data;
right to erasure when legal conditions are met;
right to restriction of processing;
right of opposition to certain treatments;
right to data portability where applicable;
right to withdraw at any time a previously given consent, without prejudice to the lawfulness of the processing carried out prior to such withdrawal.
The right to object to commercial prospecting may be exercised at any time.

EXERCISING YOUR RIGHTS

Any request relating to personal data may be addressed to:
Couteaux Corses®
Patrick Tozzi
3 rue de l'Ancien Collège
20250 Corte – Corsica – France
E-mail: couteaux.corses@gmail.com
The application must allow sufficient identification of the author and an accurate understanding of the right he or she wishes to exercise.
Where necessary to avoid identity theft, proof may be requested; only the information necessary for such verification shall be used.

COMPLAINT TO THE CNIL

If a person considers, after contacting Couteaux Corses®, that his or her personal data rights are not respected, he or she may lodge a complaint with the National Commission for Information Technology and Freedoms – CNIL.

CHANGES TO THE PRIVACY POLICY

This policy may be amended to reflect the evolution of the site, proposed services or applicable regulations.
The version published on Couteaux-Corses.fr is the one applicable at the time of consultation.
In case of a significant change affecting the processing of personal data, the users concerned will be informed when required by the regulations.

CONTACT

For any questions concerning this policy or the processing of personal data:
Couteaux Corses®
Patrick Tozzi
3 rue de l'Ancien Collège
20250 Corte – Corsica – France
E-mail: couteaux.corses@gmail.com
Phone: + 33 ( 0 ) 7 71 86 30 59.